General Terms and Conditions with Customer Information
- Scope
- Offers and Service Descriptions
- Ordering Process and Conclusion of Contract
- Prices and Shipping Costs
- Delivery, Product Availability
- Payment Terms
- Retention of Title
- Customer Account
- Warranty and Guarantee
- Liability
- Storage of Contract Text
- Final Provisions
1. Scope
1.1 These General Terms and Conditions apply exclusively to the business relationship between UJW Consulting SRL, Strada Erou Bumbea Nr. 4, 555500 Dumbraveni (hereinafter referred to as the „Seller“) and the customer (hereinafter referred to as the „Customer“), in their version valid at the time of the order.
1.2 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly neither related to their commercial nor independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who acts in the exercise of their commercial or independent professional activity when concluding a legal transaction.
1.3 Deviating conditions of the customer will not be accepted unless the seller expressly agrees to their validity.
2. Offers and Service Descriptions
2.1 The presentation of products in the online shop does not constitute a legally binding offer but an invitation to submit an order. Service descriptions in catalogs and on the seller’s websites do not have the character of a promise or guarantee.
2.2 All offers are valid „while stocks last,“ unless otherwise stated for specific products. Errors are also reserved.
3. Ordering Process and Conclusion of Contract
3.1 The customer can select products from the seller’s range without obligation and collect them in a so-called shopping cart by clicking the [Add to Cart] button. Within the shopping cart, the product selection can be changed, e.g., deleted. The customer can then proceed to complete the order by clicking [Proceed to Checkout].
3.2 By clicking [Place Order with Obligation to Pay], the customer submits a binding offer to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time, return to the shopping cart using the browser function „back,“ or cancel the entire ordering process. Mandatory fields are marked with an asterisk (*).
3.3 The seller will then send the customer an automatic confirmation of receipt by email, listing the customer’s order, which the customer can print out using the „Print“ function (Order Confirmation). The automatic confirmation of receipt merely documents that the seller has received the customer’s order and does not constitute acceptance of the offer. The purchase contract is only concluded when the seller dispatches the ordered product to the customer within 2 days, hands it over, or confirms shipment within 2 days with a second email, an explicit order confirmation, or the sending of the invoice. Acceptance can also occur through a payment request addressed to the customer, and at the latest, by the completion of the payment process. In the case of multiple acceptance processes, the earliest acceptance time is decisive. If the seller does not accept the customer’s offer within the acceptance period, no contract is concluded, and the customer is no longer bound by their offer.
3.4 In the case of customers who are businesses, the above period for dispatch, handover, or order confirmation is extended to seven days instead of two days.
3.5 If the seller offers prepayment, the contract is concluded when the bank details and payment request are provided. If payment is not received by the seller within 10 calendar days of sending the order confirmation, even after a reminder, the seller may withdraw from the contract, resulting in the cancellation of the order and no delivery obligation for the seller. The order is then void for both the buyer and seller. The item will be reserved for a maximum of 10 calendar days for prepayment transactions.
4. Prices and Shipping Costs
4.1 All prices listed on the seller’s website include the applicable statutory VAT.
4.2 In addition to the listed prices, the seller charges shipping costs. The shipping costs will be clearly communicated to the buyer on a separate information page and during the ordering process.
5. Delivery, Product Availability
5.1 If prepayment is agreed, delivery will take place after the invoice amount has been received.
5.2 If delivery fails due to the fault of the customer despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer without delay.
5.3 If the ordered product is unavailable because the seller has not received the product from their supplier through no fault of their own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and may offer the delivery of a comparable product. If no comparable product is available or the customer does not wish to receive a comparable product, the seller will refund any payments made.
5.4 Customers will be informed about delivery times and delivery restrictions (e.g., limitations to specific countries) on a separate information page or in the product description.
5.5 For customers who are businesses, the risk of accidental loss and deterioration of the goods passes to the buyer as soon as the seller has handed the item over to the carrier or the person responsible for delivery. Delivery dates and deadlines are non-binding unless otherwise agreed upon.
5.6 Delays in delivery or performance due to force majeure or unforeseeable events that make delivery substantially more difficult or impossible for the seller are not the seller’s responsibility, even in the case of fixed delivery dates and deadlines. In such cases, the seller is entitled to postpone delivery or performance for the duration of the hindrance plus a reasonable start-up period.
